Returns, Exchanges, and Wholesale
RETURNS & EXCHANGES
All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. All returned items must be accompanied by the Packing Slip and customs documents (if applicable).
DEFECTIVE, DAMAGED, OR WRONG ITEMS
BY MAIL: Exchanges by mail are only processed for damaged, defective, or the wrong item(s) shipped. Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our Online Returns address within 30 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form. We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded.
To ensure proper processing, please select the appropriate Return Reason Code listed on your return form. In addition, please specify the damage, defect, or wrong item(s) on the return form. Upon receipt of your return, our Online Returns Department will inspect your merchandise to confirm that the item is damaged, defective and/or the wrong item. If you would like a replacement of the item(s), please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase.
Direct all wholesale inquiries to firstname.lastname@example.org. Wholesale orders can only be accommodated in the U.S. at this time. Please allow 3 weeks for all wholesale orders to be fulfilled. Different colors are available for wholesale orders. Contact us for exact color samples.